Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
We want you to love your purchase! If for any reason you're not completely satisfied with your purchase, we're happy to help.
Returns
* Returns are accepted within 14 days of the delivery date.
* Items must be unworn, unwashed, and in original condition with all tags attached.
* Items showing signs of wear, makeup, deodorant, perfume, pets hair, or damage will not be accepted.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
* Sale or clearance items
* Accessories, jewelry, hats, shoes and hair accessories
* Intimates, swimwear, and bodysuits
* Home decor items
Exchanges
* Exchanges are accepted for store credit only.
* Store credit never expired and can be used on any future purchase.
Refunds
* Approved returns will be issued as a store credit only.
* Original shipping fees are non-refundable.
* Return shipping costs are the responsibility of the costumer unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos, and we'll take care of it right away.
How to Start a Return
To initiate a return, please contact us at brenda.pando@yahoo.com with your order number and reason for return.